You can contact us here. We exclusively respond to all customer inquiries via e-mail only.

All inquiries of any kind are responded to within 24-48 hours on Mondays - Thursdays.

Any inquiry submitted on Friday, Saturday or Sunday will be responded to the next business day.

Any inquiry submitted during the day before a holiday, on a holiday, or the day after a holiday will be responded to the next business day.

You can subscribe to Love Oct. 5th e-mails to receive exclusive updates on the latest collections.

Love Oct. 5th products are exclusively sold at loveoct5th.com.

Yes. You can purchase electronic gift cards here.

Kindly note that electronic gift cards will be conveniently delivered to the purchaser's email with instructions on how the recipient can redeem them at checkout. There are no extra processing fees to worry about. Please remember that electronic gift cards must be bought separately, and your order should not contain any other items.

Do keep in mind that electronic gift cards are non-returnable and non-refundable. Furthermore, these gift cards are exclusively available in USD currency.

Our electronic gift cards cannot be purchased with Klarna, Afterpay, and Paypal.

Yes. You can create an account here.

When you create an account you will enjoy the following benefits:

• Track your orders and review past purchases
• Save your addresses for quicker checkout
• Manage your account details, address book, and email preferences

To access your account, click here. Enter your e-mail and password to sign in.

If you forgot your password, you will then need to reset it. Click here to reset your password. You will be prompted to enter the e-mail address you used to create your account. Once submitted, you will receive an e-mail notification with a link to reset your password. Please check your spam/junk folders as the e-mail may land in there. Once you reset your password, you will be able to access your account.

Yes. You do not have to set up an account to place an order. You can checkout as a guest.

You can create your wish list by clicking on the heart symbol from the pages of each product or directly from the catalog and share it by e-mail.

Click here to create your wishlists and share it.

Love Oct. 5th offers a wide range of online payment options, including Visa, Mastercard, American Express, Shoppay, Afterpay, Klarna, and PayPal, to cater to your convenience.

Love Oct. 5th accepts the following gift cards: Love Oct. 5th gift cards.

Please note all purchases made with a gift card are final sale.

Love Oct. 5th does not accept CODs, personal checks, and money orders.

For international customers, Love Oct. 5th also extends support to local payment providers.

Upon visiting Love Oct. 5th's checkout page, you'll be presented with an extensive list of accepted payment methods to choose from.

To ensure the utmost safety and security, Love Oct. 5th kindly asks that the name and address on your billing account correspond with the details of the credit card used for payment, except in the case of international credit cards. Orders that do not adhere to these guidelines will have to be canceled. Thank you for your
understanding.

Payments are made via a recognized secure gateway in compliance with industry security standards. 

To the extent that Love Oct. 5th is required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.

Shoppay is a buy now, pay later option. You can learn more about Shoppay by clicking here.

Afterpay is a service that allows Love Oct. 5th to offer customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

Klarna allows you to shop now and pay later. To learn more about Klarna click here.

When making a purchase using PayPal, it is important that you have your updated shipping address in your PayPal account.

Love Oct. 5th can only ship to the shipping address you provide to PayPal.

If you have a different shipping address you would like your order sent to outside of the one you entered within PayPal, you will need to use a different payment method.

Love Oct. 5th cannot change the shipping address of where you would like your order to be delivered to if you checked out with PayPal and the address in your PayPal shipping differs from the address you provided Love Oct. 5th. It will be shipped to that address.

When you see the product you wish to order through the Love Oct. 5th website, indicate your desired quantity and click add to cart.

You may at any time view and/or edit the contents of your cart by clicking the shopping cart icon found on the top right corner of all pages on the website. To validate or edit your cart and then proceed to check out, click on the cart button.

Follow the steps to check out once you view your by adding the requested information. Once your payment has been made, a thank-you page will appear with your order number indicating that your order has been received. A confirmation will also be sent to you by e-mail.

Once an order is placed, please allow two to four business days for processing.

Upon shipment, you will receive an e-mail with your tracking information to track your package online. Please allow 24-72 hours for your tracking number to update.

Please Note: Monday through Thursday are considered business days.

Love Oct. 5th does not process orders on Fridays, the weekend, the day before a holiday, on a holiday, and the business day after a holiday.

Please be sure to check your junk/spam folder if you do not see your order confirmation e-mail in your inbox.

Please ensure that you have entered the correct e-mail address with no misspellings.

There are times when receiving an order confirmation can take up to 24 hours due to high demand.

If you have not received your order confirmation email after 24 hours, please contact Love Oct. 5th here.

Once your order has been fulfilled, you will receive an email with your tracking information. you can track the progress of your order directly on your.

Unfortunately, Love Oct. 5th does not have a way to accept gift messages.

Love Oct.5th is unable to change or cancel an order after you've placed it.

It is possible that your order may be canceled during high volume periods due to inventory selling out. If your order is canceled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for our waitlist for the sold-out item.

To ensure your security, we take additional steps to verify the details of your order. If you receive a cancellation notification, please contact customer service here for more information.

Shipping addresses cannot be changed. Love Oct. 5th will only ship to the shipping address entered when the order was originally placed.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

Love Oct. 5th does not manually enter in shipping addresses. All addresses are provided by the customer. If using autofill from your phone or computer, please make sure it is the correct shipping address and not an outdated one.

If you suspect that your order is missing or has been lost, please contact Love Oct. 5th here.

A refused delivery will incur a $10 restocking fee and the outbound shipping will not be refunded.

Please allow up to 7 business days for your refund to appear once Love Oct. 5th processes the return.

Please Note: Any refused or unclaimed international orders will not be refunded.

If your order is returned to sender, you will be prompted to purchase a reship fee that is listed on our website.

Love Oct. 5th is not responsible for any shipment issues caused by USPS, UPS, DHL, FedEx, or any other shipping services used.

Please Note: If you choose not to purchase a reship fee, you will be issued a store credit in the full amount of your order minus the shipping cost.

No refunds will be given. There are no exceptions to this.

Love Oct. 5th asks that you contact us here immediately, within 48 hours of receiving your order with your order number.

Please note that you will be asked to provide multiple photos of the damaged products.

Contact Love Oct. 5th here within 48 hours of receiving your order. Please provide your order number with your inquiry. You will be asked to provide photos of the incorrect product.

If you have two separate shipping addresses you would like some of your items to be sent, then you will need to place two separate orders.

You can only have one shipping address per order.

All orders are processed pending item availability and payment approval. During high-volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Thursday will be processed and shipped within 3-4 business days.

Love Oct. 5th does not process orders on Fridays, the weekend, the day before a holiday, on a holiday, and the business day after a holiday.

Certain products may have longer processing times. These will be noted on the product pages.

Made-to-order items processing times vary depending on the item. Processing times for made-to-order items will be stated on the product page.

Love Oct. 5th currently offers standard shipping as well as priority shipping.

Love Oct. 5th offers free shipping on all orders over $75 in the U.S.

The following shipping options are available in the U.S.:

Standard - Delivery in 5 to 8 Business Days (not including processing time) via USPS or UPS
Priority -  Delivery in 1 to 4 Business Days (not including processing time)

Please allow up to 3-4 business days for processing before orders ship from Love Oct. 5th. This includes priority shipping orders.

If shipping to a P.O. Box or APO/FPO address, you must select Standard.

All packages to a P.O. Box or APO/FPO are shipped through USPS only. Please note transit times will vary.

Please note Love Oct. 5th does not ship to a freight forwarding address.

Love Oct. 5th ships worldwide.

However, please note that some destinations such as Cuba, Indonesia, Italy (due to restrictions imposed by Italian customs on cosmetics), Spain (requires mandatory individual registration with the Ministry of Health), Thailand, Turkey, Sudan, Syria, and all embargoed countries are currently not eligible for shipping.

Love Oct. 5th offers a variety of shipping options, both standard and priority, tailored to the recipient's country. During checkout, you have the option to select your preferred shipping method.

The delivery time for international orders is dependent on the shipping option you select and the destination country. Express shipping can typically take 5-9 business days (not including processing time), while standard shipping may take up to 7-21 days (not including processing time). Love Oct. 5th provides an estimate of the transit time during checkout to help you make an informed decision.

Love Oct. 5th is not responsible for any delays in transit time once the item is shipped out.

Kindly take note that any customs fees, duties, and taxes associated with your order are the exclusive responsibility of the customer. Love Oct. 5th is unable to incorporate these expenses into the purchase
price of your order since the charges are determined by each individual country.

Love Oct. 5th is not responsible for any costs related to customs fees, duties, or taxes.

Love Oct. 5th is unable to offer refunds, returns, or exchanges. All sales are final.

Please Note: LOVE OCT. 5TH. reserves the right to refuse all returns, reshipments, and refunds.

Love Oct. 5th is unable to process exchanges at this time.

Pre-ordering offers the opportunity to secure items before they are in stock. By placing a reservation online, you will be on the waitlist for highly sought-after pieces. We will keep you informed about the availability of your pre-order item through e-mail notification.

Once your item is ready to ship, an email bearing the shipping confirmation will arrive, indicating that your item has taken its journey to your doorstep.

On the product page, the items anticipated ship date will be displayed. We invite you to note that upon placing your order, the full payment shall be captured ensuring your reservation is held.

If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received.

Love Oct. 5th is not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, you will need to place separate orders for each.

Love Oct. 5th will charge the credit card entered during checkout.

You will be charged for a preorder once you place your preorder to reserve your item/s.

Yes. Please reach out to customer service here to cancel your preorder.

Any product that is temporarily out of stock may be available to backorder.

To place an order for an item that is temporarily out of stock, simply click the backorder/add to cart button, and proceed with checkout.

After your product is back in stock, it will typically ship within 2 weeks.

Backorder items usually ship within 2 weeks once they become available.

You will receive emails notifying you of your order and shipping status.

Love Oct. 5th will charge the credit card entered during checkout.

We will charge the credit card entered during checkout.

Love Oct. 5th occasionally restocks products while other products may be discontinued. If you see a sold-out product on the website, please submit your e-mail address to be notified if and when Love Oct. 5th restocks it.

Love Oct. 5th responds as quickly as possible.

Please allow 24-72 hours on business days for a response.

Love Oct. 5th values your privacy. You can click here to manage your privacy data request.

Made to order is when an order is placed, then production on that item will start.

To learn about any collection before it debuts, sign up for Love Oct. 5th's newsletter.

Love Oct. 5th is currently on the following social media channels:

• Pinterest
• Youtube
• Tik Tok
• Instagram
• Facebook
• Spotify

To unsubscribe from marketing emails simply click unsubscribe at the bottom of any email. Your request will be processed within 3-5 business days.

To unsubscribe from text messages/SMS, simply.

All care instructions are provided on the bottom of each candle.

The following are instructions on how to safely use and properly care for Love Oct. 5th candles.

Never leave a burning candle unattended and keep it out of reach of children and pets. It is important to place the candle on a heat-resistant surface, away from drafts, curtains, and any flammable materials. Keep a burning candle away from anything that catches fire. Before each use, remember to trim the wick to approximately ¼ inch for optimal performance.

Do not burn the candle for more than 4 hours at a time. Never move a burning candle. Always keep it in a stationary position. When you are ready to extinguish the flame, use a snuffer.

Additionally, ensure that the candle is kept away from direct sunlight and heat sources. The provided instructions should always be read and followed for your safety and the proper use of the candle.

You can contact customer service here to help you locate the product you are looking for.